Home :: Frequently Asked Questions

Frequently Asked Questions

What is your processing time?

Your order will be processed within 24 hours and shipped within 24 to 72 hour after processed in most of the cases. Furniture, strollers, high-chairs or other heavy items may ship from the manufacturer and processing times may be longer.

Shipping times vary depending on your location; they fluctuate between 3 to 7 days for ground shipping. 80% off our orders are processed and shipped within 36 hours after you order has been placed.

Once you place your order it has to go through these 3 steps.

Processing : When your credit card is charged and your order is sent to the logistics department or sent to the manufacturer. (i.e. Furniture, strollers, high-chairs or other heavy items may be shipped directly from the manufacturer)
Logistics: When your order is picked from the warehouse shelves and packaged for shipping.
Shipping: When your package is given to the carrier for shipment ( FedEx, UPS or USPS)

Can I cancel my order once it has been placed?

We have a 3 hours grace period from the time your order is placed during which you may cancel it. After 3 hours, all orders for custom made items, including but not limited to furniture, rugs, paintings, and special order items may not be cancelled, returned or exchanged.

We will do everything we can to accommodate your requests on other items.

Will I receive an order confirmation and shipping updates?

Yes, an order confirmation email will be sent automatically as soon as you place your order, and all subsequent updates will also be sent automatically to the email address you provide in your order.

Do I pay sales tax on my purchase?

You will only be charged sales tax if your order is shipping within the state of Florida. Gift certificates are not charged sales tax upon purchase regardless of where the recipient resides.

Do you ship overseas?

No, we only ship within the continental US.

What are my payment options?

We accept VISA, MasterCard, Discover, American Express.