The form below allows you to create a profile which is necessary to place orders. Do not forget that this information is essential to use our services correctly.
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What is your processing time?
Your order will be processed within 24 hours and shipped within 24 to 72 hour after processed in most of the cases. Furniture, strollers, high-chairs or other heavy items may ship from the manufacturer and processing times may be longer.
Shipping times vary depending on your location; they fluctuate between 3 to 7 days for ground shipping. 80% off our orders are processed and shipped within 36 hours after you order has been placed.
Once you place your order it has to go through these 3 steps.
Processing : When your credit card is charged and your order is sent to the logistics department or sent to the manufacturer. (i.e. Furniture, strollers, high-chairs or other heavy items may be shipped directly from the manufacturer) Logistics: When your order is picked from the warehouse shelves and packaged for shipping. Shipping: When your package is given to the carrier for shipment ( FedEx, UPS or USPS)
Can I cancel my order once it has been placed?
We have a 3 hours grace period from the time your order is placed during which you may cancel it. After 3 hours, all orders for custom made items, including but not limited to furniture, rugs, paintings, and special order items may not be cancelled, returned or exchanged.
We will do everything we can to accommodate your requests on other items.
Will I receive an order confirmation and shipping updates?
Yes, an order confirmation email will be sent automatically as soon as you place your order, and all subsequent updates will also be sent automatically to the email address you provide in your order.
Do I pay sales tax on my purchase?
You will only be charged sales tax if your order is shipping within the state of Florida. Gift certificates are not charged sales tax upon purchase regardless of where the recipient resides.
Do you ship overseas?
No, we only ship within the continental US.
What are my payment options?
We accept VISA, MasterCard, Discover, American Express.
Your satisfaction is our number one priority, therefore, we offer 100% satisfaction guarantee.
Any product* which does not meet your expectations may be returned within 7 days from the day you receive it. Shipping charges will apply to exchanges. Please note that returned items purchased with a free shipping offer or promotion will have the standard cost of shipping subtracted from the refund.
Please contact us via email at [email protected]
Simply repack and return the unused merchandise securely in its original packaging**, items must be in 100% re-sellable condition, with all tags in place, and include a copy of the return authorization email with a brief note explaining the reason for your return/exchange. You will be refunded the cost of the product only, not the original shipping.
Additionally, all shipping to return the product is at the purchaser expense.
For your security, please return your merchandise and insure it with a reliable carrier (e.g., FedEx, UPS, USPS) and keep your receipt and tracking number. Liapela is not responsible for items damaged or lost in transit..
We reserve the right to refuse a refund if the merchandise is not in its original condition.
Please send all returns to: Liapela ATTN: (your RMA number) 358 San Lorenzo Ave #3227 Miami, Fl 33146
Please allow up to two billing cycles to see your credit post on your statement. In addition, please note that returned items purchased with a free shipping offer or any promotion will have the standard cost of shipping subtracted from the refund.
* Custom made items, as well as furniture, strollers, stroller accesories, paintings, special orders, and sale items may not be returned or exchanged. Orders may only be cancelled within 24 hours of being placed.
** Unused items not returned in their original packaging will be assessed a 25% restocking fee.